To help you understand what you can expect from DDRB case management services:
Individual and Human Rights
- To participate fully in the development of services and supports you will use;
- To be treated with respect and dignity as a human being;
- To have the same legal rights and responsibilities as any other person unless otherwise limited by law;
- To have the right to due process review when any limitation to your rights is proposed or is alleged to have taken place;
- To receive services regardless of your gender, race, creed, marital status, national origin, disability, sexual orientation or age;
- To be free from physical, verbal, mental and sexual abuse, neglect or exploitation;
- To be free from chemical and physical restraint;
- To be free from financial or other exploitation, retaliation and humiliation;
- To have access to your personal records.receive appropriate humane and high quality services and supports as determined by your support team, which may include, but not be limited to, you, your parents, your guardian or other authorized representative;
- To receive these services and supports in the most integrated setting appropriate for your particular needs;
- To have access to DDRB rules, policies and procedures pertaining to services and supports;
- To have access to your personal records;
- To have your personal records maintained confidentially; and
- To have services, supports and personal records explained to you so that they are easily understood.
Services and Supports
- To have services, supports and personal records explained to you so that they are easily understood;
- To receive appropriate humane and high quality services and supports as determined by you and your support team;
- To receive these services and supports in integrated settings appropriate for your needs;
- To refuse any program, service or support offered;
- To have access to the DDRB or Missouri Department of Mental Health, Division of DD rules, policies and procedures pertaining to services and supports.
- You have the right to be heard or have someone you choose speak for you before your rights or services can be limited or taken away;
- You have the right to file a grievance of appeal.
Privacy and Confidentiality
You have a right to expect:
- To be interviewed in surroundings that ensure privacy and communicate privately with whomever you choose;
- Information provided by you is kept confidential and accurate;
- Your personal records maintained confidentially and shall not be released to others without your legal authorization;
- The DDRB complies with HIPAA requirements and Non-Public Information regulations.
All customers have a responsibility to:
- Tell your case manager if you do not understand what you have been told about your services or supports;
- Keep appointments and inform your case manager if you are unable to keep scheduled appointments;
- Treat your case manager with courtesy and respect;
- Provide a safe environment in your home if your case manager contacts you there (i.e. ensuring pets are secured and will not harm them).
Grievances or Complaints
All customers and/or their legal guardians have the right to make a formal complaint, file a grievance or appeal a decision made by any DDRB employee. The DDRB ensures that such a filing will not result in penalty or reprisal by the DDRB or its employees against the customer, her/his legal guardian and/or any other individual involved.
If you need assistance with obtaining a grievance form and filing procedures, please contact the DDRB office at 636-939-3351.
Reporting Abuse and/or Neglect
In the event you, as the individual and/or guardian are unsatisfied with services or supports being provided, or when abuse and/or neglect is suspected, you can contact the following numbers. You have the option to remain anonymous.
DDRB at (636) 939-3351
Office of Constituent Services at 1 (800) 364-9687
Department of Health and Senior Services at 1 (800) 392-0210 or TTD Voice Access 1 (800) 735-2466